New/ unopened items purchased at Deem Journal may be returned within 14 calendar days from the date you receive it. Shipping costs are non-refundable and will be the responsibility of the customer unless the return is a result of our error or defective product. Please note, refunds may be limited or declined. To begin a return request please contact hello@deemjournal.com. Once the request is approved and items are received, your refund will be issued to the payment method used to make the original purchase.